The Program/Project Manager will be responsible for managing complex multi-channel initiatives often involving multiple work streams and partners.

• Develop integrated project plans and timelines
• Manage program plan execution driving alignment across work streams and partners
• Identify risks and implement actions to mitigate risks
• Develop internal and vendor cost estimates
• Manage relationships with best-in-class multi-channel fulfillment and implementation partners
• Develop and project / program scopes and assumptions
• Develop process documentation and practices to improve delivery efficiency
• Develop infrastructure to support remote and virtual work environment
• Identify and implement strategies to improve team productivity

The ideal candidate will be a seasoned project management professional with strong mix of project management, organizational and client and partner-facing skills with a drive toward efficiency and a passion for improving Health care customer engagement. They will have a strong digital background and be familiar with execution across a range of digital and offline channels.

• Proven experience in a Digital project/program management/operations role at an agency, consulting firm or client
• Track record of successfully leading implementation of complex multi-channel initiatives
• Demonstrated ability to lead multiple work streams and partners
• Strong client and partner communication skills
• Strong leadership and team building skills
• Deep subject-matter-knowledge surrounding multi-channel creative technology execution including data-driven relationship marketing programs, mobile, Web portals, social media
• Strong client consultation skills with ability to guide a strategic discussion
• Analytical thinker with strong organizational skills
• Solid academic credentials; PMO or equivalent credential preferred but not required